Return Policy

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At Vibrantpurgeclea, we want you to be completely satisfied with your hydration essential purchases. This Return Policy outlines the conditions and procedures for returning products purchased from vibrantpurgeclea.world, including the Borosilicate Sip Bottle, Daily Sip Tracker Journal, and Reminder Bottle Sleeve. This policy operates alongside your rights under the Consumer Guarantees Act 1993 of New Zealand.

1. Our Commitment

Vibrantpurgeclea stands behind the quality of every hydration product we sell. If you receive a defective item, an incorrect product, or a damaged shipment, we will work promptly to resolve the issue through repair, replacement, or refund as appropriate under New Zealand consumer law.

2. Eligibility for Returns

2.1 Change of Mind Returns

If you change your mind about a purchase, you may return unused hydration products in their original packaging within fourteen days of delivery for a full refund of the purchase price. Products must be in resalable condition with all tags, accessories, and documentation intact. Change of mind returns do not include shipping costs, which are non-refundable unless the return is due to our error.

2.2 Defective or Faulty Products

Under the Consumer Guarantees Act 1993, products must be of acceptable quality, fit for purpose, and match their description. If your Borosilicate Sip Bottle develops cracks under normal use, your Daily Sip Tracker Journal has printing defects, or your Reminder Bottle Sleeve has manufacturing flaws, contact us within a reasonable timeframe for assessment and remedy.

2.3 Incorrect or Damaged Items

If you receive the wrong product or your order arrives damaged, notify Vibrantpurgeclea within seven days of delivery. Provide photographs of the damage and packaging. We will arrange a replacement or full refund including original shipping costs at no additional charge to you.

3. Non-Returnable Items

The following items cannot be returned unless defective:

• Digital hydration guides or downloadable content once accessed
• Products that have been used, washed, or altered from their original condition
• Items without original packaging or missing components
• Products purchased during final clearance sales marked as non-returnable
• Personalised or custom-ordered hydration products

4. How to Initiate a Return

To start a return, contact Vibrantpurgeclea through reach-us.html or call +64273492520 with your order number, product name, reason for return, and supporting photographs if applicable. Our team will provide a Return Authorisation and instructions within two business days. Returns sent without prior authorisation may experience processing delays.

5. Return Shipping

For change of mind returns, customers are responsible for return shipping costs to our Auckland address at 5G/6 Princes Street, Auckland CBD, Auckland 1010, New Zealand. We recommend using a tracked shipping service and retaining proof of postage. For defective, incorrect, or damaged items, Vibrantpurgeclea will provide a prepaid return label or reimburse reasonable return shipping costs upon receipt of documentation.

6. Refund Processing

Once we receive and inspect your returned hydration product, we will notify you of the approval or rejection of your refund. Approved refunds are processed within five to ten business days to your original payment method. Depending on your financial institution, it may take additional time for the refund to appear in your account. Partial refunds may apply if products show signs of use beyond reasonable inspection.

7. Exchanges

If you prefer an exchange over a refund, indicate this when contacting us. Exchanges are subject to product availability. If the requested item is unavailable, we will offer a refund or alternative product of equal value. Exchanges for different product variants such as colour or size follow the same return procedures.

8. Consumer Guarantees Act 1993

Nothing in this Return Policy limits your rights under the Consumer Guarantees Act 1993. If a hydration product fails to meet a consumer guarantee, you are entitled to a remedy that may include repair, replacement, or refund. Guarantees cannot be excluded for products purchased for personal, domestic, or household use. Business purchasers may have different rights as specified in the Act.

9. Warranty Information

The Borosilicate Sip Bottle carries a twelve-month warranty against manufacturing defects under normal use. The Daily Sip Tracker Journal and Reminder Bottle Sleeve include a six-month warranty. Warranty claims require proof of purchase and do not cover damage from misuse, accidents, or normal wear and tear. Warranty remedies are provided in addition to your statutory rights.

10. Late or Missing Refunds

If you have not received your refund within the stated timeframe, first check with your bank or payment provider. If the issue persists, contact Vibrantpurgeclea with your order details and we will investigate promptly.

11. Contact Us

For return enquiries or assistance with hydration products, contact Vibrantpurgeclea at 5G/6 Princes Street, Auckland CBD, Auckland 1010, New Zealand, phone +64273492520, or through reach-us.html. Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM NZST.